AMOQ varies based on product characteristics and stock availability. Typical raw materials usually require a MOQ of 50kg-500kg, while some high-purity products may have a negotiable lower MOQ.
Sample Policy: Supports small-volume sample orders (minimum 1kg). Free samples are available for specific products (shipping costs to be covered by the customer). Note: New customers can apply for an MOQ waiver on the first order.
Q How is the quality of raw materials guaranteed to meet pharmaceutical-grade standards?
AProduction Environment: GMP-certified workshops, with key raw materials produced in D-grade clean areas.
Full Process Quality Control: Each batch undergoes HPLC/GC analysis (Certificate of Analysis provided). Strict adherence to pharmacopeia standards (USP/EP/ChP). Regular testing for heavy metals, solvent residues, and allergens by ISO 17025-certified laboratories.
Quality Traceability: Unique batch number system, with data archived for at least 10 years.
Q What payment methods are supported?
AMain Payment Methods: T/T (Telegraphic Transfer): 30% advance payment, balance before shipment. L/C (Letter of Credit).
Risk Protection: Alibaba Trade Assurance and transaction insurance from Sinosure. Customized products require 100% advance payment.
Q What are the shipping methods and delivery schedules?
AShipping Method Suitable Scenario Standard Timeframe Tracking Service. International Air Freight <500kg 5-10 days Real-time logistics tracking. Full Container Sea Freight >1 ton 25-40 days Bill of Lading and customs support. Cold Chain Transport Temperature-sensitive materials Negotiable Full temperature monitoring.
Q How is after-sales service handled?
AResponse Commitment: Investigate quality complaints within 24 hours of receipt, providing re-testing or third-party arbitration if necessary.
Resolution Mechanism: Transport Damage: Replacement within 48 hours and claim against the logistics provider. Quality Deviation: Unconditional return or 120% value deduction from subsequent purchases. Major Incidents: Activate the global batch recall system (recall rate of 0 over the past three years).
Rocky Union has a professional technical team with extensive expertise and educational background in pharmaceutical raw materials to provide customers with fast, professional and comprehensive service.
