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Q What is the Minimum Order Quantity (MOQ)?
A MOQ varies based on product characteristics and stock availability. Typical raw materials usually require a MOQ of 50kg-500kg, while some high-purity products may have a negotiable lower MOQ.
Sample Policy:
Supports small-volume sample orders (minimum 1kg).
Free samples are available for specific products (shipping costs to be covered by the customer).
Note: New customers can apply for an MOQ waiver on the first order.
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Q How is the quality of raw materials guaranteed to meet pharmaceutical-grade standards?
A Production Environment:
GMP-certified workshops, with key raw materials produced in D-grade clean areas.
Full Process Quality Control:
Each batch undergoes HPLC/GC analysis (Certificate of Analysis provided).
Strict adherence to pharmacopeia standards (USP/EP/ChP).
Regular testing for heavy metals, solvent residues, and allergens by ISO 17025-certified laboratories.
Quality Traceability:
Unique batch number system, with data archived for at least 10 years.
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Q What payment methods are supported?
A Main Payment Methods:
T/T (Telegraphic Transfer): 30% advance payment, balance before shipment.
L/C (Letter of Credit).
Risk Protection:
Alibaba Trade Assurance and transaction insurance from Sinosure.
Customized products require 100% advance payment.
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Q What are the shipping methods and delivery schedules?
A Shipping Method Suitable Scenario Standard Timeframe Tracking Service.
International Air Freight <500kg 5-10 days Real-time logistics tracking.
Full Container Sea Freight >1 ton 25-40 days Bill of Lading and customs support.
Cold Chain Transport Temperature-sensitive materials Negotiable Full temperature monitoring.
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Q How is after-sales service handled?
A Response Commitment:
Investigate quality complaints within 24 hours of receipt, providing re-testing or third-party arbitration if necessary.
Resolution Mechanism:
Transport Damage: Replacement within 48 hours and claim against the logistics provider.
Quality Deviation: Unconditional return or 120% value deduction from subsequent purchases.
Major Incidents: Activate the global batch recall system (recall rate of 0 over the past three years).
Long-term Support:
Dedicated account manager providing quarterly quality review reports.
